Terms of service

1. Quotes and prices

• A quote is valid for the number of days printed on it (usually 7 days). Prices can change after that, or when the brand or the GST rate changes.
• Prices are shown with GST. Installation, extra copper pipe, stands and other material are charged as per our rate card unless the quote says they are included.
• The market price comparison in a quote is for your information; it is based on prices we saw at that time.

2. Orders and payment

• Your order is confirmed when you approve the quote (in the app or by message) and pay the advance, if one is asked.
• The balance is paid on installation unless your invoice gives credit days. Online payments go through Razorpay; you get a receipt.
• The goods stay our property until they are fully paid.

3. Delivery and installation

• We agree the installation date with you. Please keep the site ready (power point, wall space, access to the outdoor unit location).
• Our technician may need to drill walls and fix stands. Civil, electrical or carpentry work beyond a standard installation is extra.
• Check the AC and the work before our technician leaves. Tell us at once about any damage.

4. Warranty

• The product and compressor warranty is given by the manufacturer as per its terms. We register it and help you with claims.
• Warranty does not cover physical damage, voltage problems, misuse, moving the AC, or repairs by others.
• Keep your tax invoice and the warranty card we send.

5. Service and AMC

• Service outside warranty or AMC is charged as per our rate card. The technician shows the bill before you pay.
• An AMC (annual maintenance contract) covers the visits and parts written on the contract for the ACs listed. It is not transferable and can be renewed before it ends.

6. Cancellations and returns

• You can cancel an order before the goods leave our warehouse; any online payment is refunded to the same account.
• After installation, faulty products are handled under the manufacturer’s warranty.
• Special orders (models we buy only for you, VRF / commercial systems) may not be cancellable — the quote will say so.

7. The customer app

• Use the app only for your own inquiries and orders. Keep your phone and the login code private.
• We may update or pause the app for maintenance.
• You can delete your account at any time from the app or by contacting us.

8. Liability

Our responsibility for any claim is limited to the amount you paid for that product or service. We are not responsible for delays caused by things outside our control (strikes, weather, brand supply problems).

9. Law and disputes

These terms follow the laws of India. Courts in Chennai have jurisdiction. Please first contact us at the phone number or email printed on your quote or invoice, or a WhatsApp message to the number we message you from — most problems are solved with a call.